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Letters From Lennox

February 16, 2007


It takes a real estate professional to get the job done right . . .

In my travels around to John L. Scott offices and national real estate events, I’m hearing that more than ever, agents and brokers are being asked by their clients to justify their value as full service, full fee real estate specialists. The challenge for some is articulating this value; therefore this is the focus of my letter this month.

Real estate is a journey.
As real estate professionals, we are our client’s trusted advisor during what is probably the single most significant financial investment of their life. Even more than this, buying and selling a home is a very personal and emotional experience in which people’s lives are forever changed. As real estate professionals, we have the supreme honor of taking this journey with our clients; advising and supporting them every step of the way. And here within is where our value lies.  

 

 

Why we do what we do.
As real estate professionals, our value is defined by the investment we make in each and every client. We bring experience, trust, and competence to each transaction, and we work and live in the same communities as our clients. For us, it’s not just about the compensation we receive for this service, but rather the journey we take with our clients as they seek out all the possibilities in their lives. And our hope is that the relationship does not end when the transaction has closed. It might sound trite to some, but to me there is no better way to explain why we do what we do.

The difference.
Limited service providers do just that – provide limited service. In contrast, we are professionals who are invested in a long-term relationship with our clients throughout all phases of their homeownership experience. We provide full service representation. We provide enhanced negotiation skills. We provide high transaction integrity. And we infuse all of this with the latest technology. We are about the full experience of buying, selling, and owning a piece of the American dream.

I am a Residential Specialist.
In my experience, most discerning home buyers and sellers understand and appreciate the value that we offer, as well as the long-term relationship that follows; sometimes they just need to be reminded of the benefits. In the face of limited service providers, discount brokers, and negative journalism, my advice to each and every one of you is to live and breathe the positive affirmation that we are all respected real estate specialists that are valued for our experience, our competency, and our integrity.

My best,

 

PS: I welcome your thoughts, insights, and feedback. If you ever have any comments about Letters from Lennox, please email lettersfromlennox@johnlscott.com.  

 

 

 

 

Letters From Lennox

June 27, 2007


Carrying the Torch for Technology . . .

Two weeks ago, John L. Scott launched its most exciting update to our website since the release of Microsoft Virtual Earth mapping in 2006. Thanks to our continued partnership with Microsoft, we now offer a tool that empowers consumers to draw any shape search parameters they desire directly onto a selected map using the “Neighborhood Wizardsm”.

 

 

 

 

 

For years, agents and brokers have been asking me when this type of search option would be available. That’s because until now, their clients were forced to search for homes within artificial boundaries that were defined by the MLS or zip codes, which in many cases was far too broad a search. With Neighborhood Wizard, consumers can draw their own boundaries right on the map and only search for homes within that area; it gets rid of everything else that is not relevant to a person’s home search. Furthermore, Neighborhood Wizard provides agents with the ideal opportunity to set up a drip marketing campaign with their clients by signing them up for Home Delivery. Every email is branded to the agent which keeps them top of mind with their clients. 

Neighborhood Wizard is the continuation of a long line of innovations that John L. Scott has been the first in the nation to offer consumers. Starting back in 1995, we were one of the first real estate companies in the nation to post a public website with property listings and photos. Around this same time, we were credited with leading the nation in agent connectivity by providing every JLS agent/broker with an internet homepage and email address. In 1998, we were one of the first in the nation to feature 360-degree virtual tours. There soon after John L. Scott launched Internet Property Link which assigns every property listing with its own web address. For all of this, John L. Scott has received numerous recognitions, including the Inman Innovator Award for most innovative real estate company in the nation.

Last year, John L. Scott partnered with Microsoft to premier our High-Definition Home Search with Virtual Earth mapping and Bird’s Eye imagery. Immediately following this, we also became the first real estate company in the nation to post comparable sold home information. As of right now, comparable sold home information is only available in Western Washington through the Northwest Multiple Listing Service; however we are in communication with other MLSs from around the region about making this information available in all areas that we do business.  

The public’s reaction to Virtual Earth, comparable sold property information, and Neighborhood Wizard has been resoundingly positive. Immediately following the launch of Neighborhood Wizard, feedback from agents/brokers started flowing in as well. One such agent is John L. Scott broker, Kathy Quick, from the West Hills, Oregon office. Kathy tells a great story about a woman she met at an open house more than a year ago. Kathy set up a Property Tracker account for the woman, but had little other contact with her. During that year-plus period of time, Kathy’s client would passively search for homes, but often became frustrated because the parameters were always too broad for her needs. On June 7, she received the Neighborhood Wizard email blast from John L. Scott and described the experience of using it as an “epiphany”; she could finally narrow her search only to homes that were close to her work place. Within a day, Kathy’s client made an offer on a $600,000 home—and it was accepted.

Kathy’s story perfectly illustrates why John L. Scott continuously strives to remain at the forefront of technology. Each new innovation that we launch helps to deepen the agent/client relationship. And it draws new clients to us by driving consumers to our website. We know it works because of stories like Kathy’s and because of the continued increase in web traffic that we see on JohnLScott.com. According to Hitwise, a leading online competitive intelligence service, JohnLScott.com consistently ranks in the top 10 in the nation for real estate company website traffic. John L. Scott also boasts one of the highest visits per agent in the nation with an average of 212 user visits per agent. Each month, JohnLScott.com receives more than one million visits and nine million listing views, and in several instances, JohnLScott.com is out pacing national real estate firms that are much larger in both size and productivity.

As online home searches and client self-education become standard in the real estate industry, I'm proud to say that John L. Scott’s commitment to technological innovation firmly positions us as the preferred online destination for homebuyers in the Northwest, and an inspiration to real estate professionals around the nation.

 

 

PS: We just received word that John L. Scott is a finalist for the 2007 Inman Innovator Award for Most Innovative Brokerage. The winner will be selected at the Inman Connect Conference in early August. Cross your fingers!


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